Customer Service Liaison – Goodwood, Cape Town
Headhunters
Reference PE002902 Location Western Cape, CPT - CBD Salary Interval Monthly Package None-negotiable Description Our client in the Logistics industry based in Goodwood, Cape Town is currently looking to employ a Customer Service Liaison.
Requirements:
Matric / Grade 12 Qualification Minimum 2-3 years of experience in a customer service or customer-facing role. Experience in handling customer escalations and resolving complex issues. Strong computer literacy and experience with MS Office (Word, Excel, Outlook). Strong problem-solving and conflict resolution abilities. Empathy, patience, and the ability to remain calm under pressure.
Responsibilities and expectations but not limited to:
Customer Support:
Act as the first point of contact for customer inquiries through phone, email, and chat. Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting the best solution, and following up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Issue Escalation and Resolution:
Identify and escalate priority issues to the appropriate departments. Coordinate with internal teams such as technical support, sales, and operations to ensure the timely resolution of customer concerns. Feedback and Reporting:
Collect and report customer feedback to improve the overall customer experience. Prepare and maintain customer service reports and logs to track performance metrics. Identify trends in customer complaints and proactively suggest improvements. Customer Education:
Provide accurate information regarding services and company policies. Educate customers on service features and offer guidance on using the company's services. Relationship Building:
Build and maintain strong relationships with customers, ensuring a high level of satisfaction and trust. Work closely with sales representatives to support customer retention efforts. Administrative Duties:
Maintain accurate customer records in the CRM system. Assist with administrative tasks as needed to support the customer. Managing Customer turnover:
Escalation, reporting and managing customer revenue.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
Requirements:
Matric / Grade 12 Qualification Minimum 2-3 years of experience in a customer service or customer-facing role. Experience in handling customer escalations and resolving complex issues. Strong computer literacy and experience with MS Office (Word, Excel, Outlook). Strong problem-solving and conflict resolution abilities. Empathy, patience, and the ability to remain calm under pressure.
Responsibilities and expectations but not limited to:
Customer Support:
Act as the first point of contact for customer inquiries through phone, email, and chat. Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting the best solution, and following up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Issue Escalation and Resolution:
Identify and escalate priority issues to the appropriate departments. Coordinate with internal teams such as technical support, sales, and operations to ensure the timely resolution of customer concerns. Feedback and Reporting:
Collect and report customer feedback to improve the overall customer experience. Prepare and maintain customer service reports and logs to track performance metrics. Identify trends in customer complaints and proactively suggest improvements. Customer Education:
Provide accurate information regarding services and company policies. Educate customers on service features and offer guidance on using the company's services. Relationship Building:
Build and maintain strong relationships with customers, ensuring a high level of satisfaction and trust. Work closely with sales representatives to support customer retention efforts. Administrative Duties:
Maintain accurate customer records in the CRM system. Assist with administrative tasks as needed to support the customer. Managing Customer turnover:
Escalation, reporting and managing customer revenue.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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