Job Description We are seeking a detail-oriented Freight Customer Service Executive to join our dynamic team. The ideal candidate will have a strong background in freight forwarding and a passion for exceptional customer service. This role involves managing inquiries, coordinating airfreight and oceanfreight shipments, and ensuring smooth communication between clients and internal teams.

Responsibilities include:
Customer Support: Serve as the main contact for customer inquiries, ensuring prompt and satisfactory resolutions. Shipment Coordination: Oversee airfreight and oceanfreight logistics, including booking, tracking, and documentation, while liaising with carriers and stakeholders. Problem Solving: Address shipping issues, proactively update customers on delays, and find effective solutions. Documentation & Compliance: Prepare shipping documents, ensuring adherence to regulations and maintaining accurate records. Collaboration: Partner with internal teams to enhance customer experiences and streamline operations. Performance Tracking: Monitor feedback and service metrics to drive continuous improvement. Key requirements:
Degree in Logistics, or a related field preferred. Minimum of 3 years of experience in freight forwarding operation. Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices. Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403