Country Singapore City SINGAPORE Workplace location SINGAPORE-TUAS SOUTH AV(SGP) Employer company TOTALENERGIES MARKETING ASIA-PACIFIC MIDDLE EAST Domain General Services, Logistics, Sales Type of contract Regular position Experience Less than 3 years Context & Environment Provide Customer Service to assigned customers in any of the countriesGood product knowledge and their application, keep well informed on product updates and prices changesWell versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.)Knowledge of various Free Trade Agreements (CEPT Scheme)Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy Activities Respond to customer enquiries on product availability and pricing enquiriesProcess all orders received and coordinating of shipments both local and overseasPerform shipment coordination with Freight forwarding agents for Inbound and Outbound LogisticVerify products and pricing accuracy, endorse and acknowledge receipt of ordersData entry of all orders into system with accuracy by the stipulated order cut-off timeMonitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back ordersPlan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volumeCoordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of ordersGenerate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)Collate all shipping documents and dispatch to consigneesAttend to customer complaints and coordinate feedback and investigation findingsMaintain strong business relations and close contact with customersProvide back up support in absence of colleagues in the teamLiaise with various departments on customers’ enquiries on productsMaintain records and references for internal and external auditsParticipate in maintenance of Quality Management Systems (ISO 9001:2000)Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)IATF 16949 awarenessParticipate in ad hoc projects related to Customer Service Team Candidate Profile Qualification/Experience
Entry level candidate from university are welcome to applyUniversity graduate in Supply Chain, Maritime or related fieldsHas analytical & strategic mindsetAble to work independently and drive projects and initiativesStrong communications and interpersonal skills to work with different stakeholdersProficient in Microsoft Office ApplicationsKnowledge of VBA is desirableInitiative and forthcoming with ideas for continuous work improvementsMust be a team player and willing to share load & experiencesKnowledge of International Trade Terminology (Incoterms, UCP 600), etcKnowledge of various payment terms in international trade Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.