Customer Service Department Manager

Pay from $80,000 to $90,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

Train Team Leads to provide top-notch customer service and build a positive team environment.

Manage the daily activities of various Customer Service departments.

Partner with other Managers and with Team Leads to enhance team performance.

Evaluate team procedures and identify areas for improvement.

Review performance reports and suggest ways to increase efficiency.

Resolve escalated customer issues promptly.

Minimum Requirements

Bachelor’s degree.

3+ years of customer service management experience.

Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

Complete medical, dental, vision and life insurance coverage and other wellness programs.

401(k) with 6% employer match. Multiple bonus programs, including profit sharing.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.

On-site fitness center and beautifully maintained walking paths.

Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!