At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **This position is represented by a collective bargaining agreement.** **Summary of Primary Function/General Purpose of Position** The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patient’s home or place of residence. They follow established, daily routine and ensures timely deliveries are completed. They also comply with regulatory guidelines and abides by departmental policies and procedures. **Essential Job Functions** + Performs deliveries, pick-ups and exchanges of home medical equipment. + Provides the patient and/or caregiver equipment instruction. + Ensures equipment is appropriate for patient use and patient can use the equipment. + Assesses the home environment to identify problems, needs, and discusses safety issues with patients/caregivers and Merch Health leadership. + Cleans, disinfects and maintains home medical equipment, cleans, and restocks company delivery fleet, cleans warehouse and organizes stock inventory and shelves. + Performs equipment checks and preventative maintenance. + Performs daily vehicle inspections and completes logs. Reports any vehicle problems to the Supervisor. + Completes all required paperwork by the organization and regulatory required forms (e.g. route sheets, HazMat, analyzer logs, delivery tickets, and patient set-up forms). + Assists the Lead Customer Service Tech in new associate orientation. + Adheres to the safety infection control policies and procedures of the organization and reports potential issues. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** Valid state driver’s license (required) **Education** High School Diploma or GED (required) **Work Experience** 3 months' experience and/or training in Home Medical Equipment or delivery experience with customer service background (required) Delivery experience and Home Medical Equipment experience (referred) **Training** None **Language** None **Patient Population** Not applicable to this position. **Working Conditions** Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Other: working on-call, weekends and overtime as required. _* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._ **Skills** Home medical equipment Deliveries Customer service equipment instruction Cleans equipment Disinfects equipment Instructional restocks stock inventory Inventory preventative maintenance daily vehicle inspections route sheets HazMat analyzer logs new associate orientation safety infection control policies detail oriented teamwork **SHIFT/SCHEDULE** Full Time - Scheduled for 40 Weekly Hours. Shift Time - This position works Day shift. This position will have scheduled shifts every other weekend. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com