• Responsible for answering phones, filtering and directing phone calls to appropriate person.

• Responsible for providing customers with product information such as product availability and inventory checks on their own product.

• Responsible for checking Orders inbox, entering each order into PeopleSoft and printing packing slips for each order received

• Provide all required shipping documentation for orders shipping internationally. This includes health certificate, commercial invoice, packing slip and COA.

• Provide all daily orders with packing slips to the shipping department.

• Provide scanned copies of export paperwork to the shipping department for international orders.

• Maintain proper communication with shipping department regarding all large and international orders as shipping department will need to setup freight for most shipments. If possible, a week in advance.

• Responsible for applying for health certificates.

• Answering and directing phone calls.

• Issue and manage employee/visitor badges in the security system.