Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

Here’s why you will love it here: Recognition Programs and Rewards A people-first culture Numerous learning and advancement opportunities And more!

The Coordinator Customer Service position will be responsible for data entry, clerical processes, and basic client correspondence regarding consumer complaints.

Responsibilities include: Review and enter complaints into the complaint management system (where appropriate) ensuring the information and complaint classification is entered correctly. Manage Portfolio Services email boxes and web queues to ensure all correspondence is handled in a timely manner. Log/track Owner correspondence received via mail, fax, email, web inquiry, and phone. Respond to basic inquiries and general customer service requests (primarily via email or mail). Maintain/update the information in the complaint management system, as well as the support documentation related to the handling of owner accounts. Accurately identify and categorize owner complaints and service requests, and route to appropriate teams for handling Utilize different software programs to notate accounts in which complaints or consumer correspondence has been received Handle Attorney Verification Requests Routinely check, log, and route departmental voicemails Legally, ethically, and confidentially handle any correspondence and/or payment information Assist all members of portfolio services staff with daily processes and procedures when required.