Our Client, a Clinical company, is looking for a Customer Service Consultant for their Remote location. Responsibilities: + Quality & Training Coordinator is responsible for monitoring, analyzing, reviewing customer contact quality, resource creation, and support team training. + The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers. Within this department, the Customer Experience team is responsible for evaluating the quality of customer service to our retail independent member pharmacies. The pillars within the team focus on internal employee training, customer escalation resolution and research, and quality management. This role's primary responsibility will be to provide training to the org's customer support team and perform quality reviews of the service provided. + Provide direct support to the Training Consultant and Performance Monitoring Consultant + Perform direct training to new hires and assist in maintaining internal resources to support ongoing training + Review quality of customer interactions + Communicate training opportunities when present + Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews Requirements: + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Reviews work for sound reasoning and accuracy + Bachelors degree preferred + 2-4 years experience + Strong communication skills + English + Read + Write + Speak + Training + Learning And Development + Team Player + Customer Service Oriented + Oriented Strong Communication Skills + Managed Care + Pharmacy + Documentation + Bachelor's Degree Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.