PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main job purpose

 

To provide first tier customer engagement (phone or desk) at a PG Glass site by providing professional support and advice, offering VAPS, converting sales opportunities and following standard business processes, procedures and standards toward solving customer glass problems with real care, with attention to detail and positive Brand experience.

 

 

Main Objective

 

Provide a great customer experience, achieving NPS targets, through friendly, professional and efficient servicing of every customers glass related problem. Provide accurate advice and feedback to customers toward converting every sales opportunity while adhering to system and process standards. Ensure that the best administrative practices are always adhered to when conducting administration and sales execution in order to ensure accurate excess payment advices, accurate stock and consumable procurement and control, clear scheduling and communication toward a low effort customer experience. Utilise the business systems and processes according to standard requirements to maximise resource productivity, conversion measures, customer engagement, sales measures, NPS measures toward ensuring the Fitment Centre is running to full capacity and customers' expectations are managed . Actively pursue personal and professional development and excellence by keeping abreast of training & development interventions and requirements, and business process related knowledge and skills, enabling high skill and capability levels, engagement and progression. Ensure professional conduct that is at all times aligned to PG Values and that adhere and comply to any reasonable work related requests from PG Glass management/leadership in pursuit of a premium, trusted and respected brand.  

 

 

Critical job requirements

 

Qualification(s)

 

Grade 12  

 

 

Knowledge

 

Computer Literacy Excellent Telephonic Skills Excellent Interpersonal Skills Excellent Customer Service  

 

 

 

Skills

 

Microsoft Office (especially Outlook and Excel) Identify and solve problems Interpersonal communication skills - handling and interacting with customers, staff, colleagues, franchisees and suppliers Analyse and institute improved methods in providing an efficient service to customers Telephonic skills English literate (speak, read and write with confidence) Sales  / offering of product  

 

 

Experience

 

 

2 years working experience with a strong focus on customer service  

 

 

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 2491