Franklin, Tennessee, USA
3 days ago
Customer Service Consult Ops

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Responsible for using multiple systems to complete data entry, review, quality assurance, issuance of and respond to emails on new applications.

Fundamental Components included but are not limited to:

Review new business applications for accuracy and timeliness (case mgmt.)

Collaborate with distribution partners to obtain missing application information

Monitor shared email box for reissue requests and complete additional applications for data entry

Collaborate with Underwriting with additional information for application reissues and to ensure all information is gathered and application is complete for final decision

Offer Outbound Call Support to answer agent inquiries.

Perform quality assurance on new applications and policy file for issuance and accuracy



Required Qualifications

1-2 years Claims or admin backgroundExcellent attention to detail and accuracySelf-directedProblem solve executionStrong accountability and ownership with ability to multi-task in a fast paced environmentHybrid schedule if you are near an office location; Tuesday-Thursday onsite


Preferred Qualifications

High School Diploma or GED Equivalent Computer knowledge,Critical thinking skills


Education High School Diploma or GED Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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