**Description** **Responsibilities:** + Takes incoming phone calls and answers customer questions. + Handles any walk-in customers. + Collects payments. + Makes policy changes. + Assists with claims paperwork that is requested by the claim’s representatives. + Provides proof of insurance documents that are requested by clients. + Any additional duties assigned by management. **Requirements for Success:** + High school diploma or GED equivalent. + 1 year of customer service experience. + Property & Casualty insurance license required or must be able to obtain this license within 2 years. + Proficient in Microsoft Suite. + Strong communication skills. + Strong time management and problem-solving skills. + Strong attention to detail and accuracy. **IFBI Perks:** + An organization that values work/life balance + Paid vacation/sick leave + 401(k) with match + Fulltime with a Monday - Friday schedule + Potential for a yearly bonus with a possible payout of up to 20% of the salary + Contests and incentives + Benefits eligibility within 30 days of employment + Negotiable pay based on level of experience + Collaborate in a team environment + Paid volunteer hours \#FO \#LI-KL1 **Qualifications** **Education** **Required** + High School or better Job Category: Individual Contributor Job Type: Full-Time 594 S Miami St Wabash, IN, USA, 46992 ReqID: CUSTO004993