Customer Service Associate bilingual Dutch/English-Shipping and Delivery Support
Amazon.com
Work from home with Amazon Customer Service!
Role: Customer Service Associate - Shipping and Delivery Support
Job Type: 12 month fixed-term contract, full time 40 hours per week
Pay Rate: €14.00 per hour; salary increase after 6 months tenure
Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Start date: 15th July 2024
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work late and day shifts, and your work week is minimum 40hrs, for example: 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8:30 am and 9:30 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.
Role: Customer Service Associate - Shipping and Delivery Support
Job Type: 12 month fixed-term contract, full time 40 hours per week
Pay Rate: €14.00 per hour; salary increase after 6 months tenure
Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Start date: 15th July 2024
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work late and day shifts, and your work week is minimum 40hrs, for example: 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8:30 am and 9:30 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.
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