**DESCRIPTION** Operations Support Specialist When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world. What’s in it for you? * Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace. * Premium-provided training to help elevate your skills. * Room to grow with Premium - we love promoting from within. What will you do? * Aid retail associates and Premium representatives that call into our contact center. * Assist callers with service order questions, job instructions, onboarding and propriety system access. * Provide step-by-step technical and merchandising support over the phone. * Ensure customer satisfaction with professionalism and positivity. * Execute outbound calls to ensure in-store compliance. * Thoroughly document and report all activity through Premium’s online tracking system. * Review photos and complete quality checks. How will you succeed? * Using your stellar problem-solving skills to offer creative solutions. * Leveraging your exceptional ability to multi-task. * Proving your expertise in the Microsoft Office Suite and similar programs. What skills should you have? * High school diploma required. * Must be able to type/keyboard a minimum 35 WPM. * Two years' call center experience required. * Exceptional customer service skills required. * Microsoft Office Suite experience preferred. * One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience. So, are you Premium? **RESPONSIBILITIES** Please refer to the posting description for requirements. **QUALIFICATIONS** Please refer to the posting description for qualifications. **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $31,800.00 - $47,700.00 **Company:** Premium Retail Services, LLC **Req ID:** 2386