Job Description: + Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures + Performs research as needed to resolve inquiries + Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries + Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries + Initiates or processes adjustments or performs other research as needed to resolve inquiries + Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations + Maintains all departmental productivity, quality, and timeliness standards + Assist with the training of new employees and cross training of coworkers. Skills Needed: + 3 years of customer support experience + health insurance claims + 1 year of claims experience + Call center experience HIRING NOW! APPLY TODAY! Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbia,SC. Application Deadline This position is anticipated to close on Feb 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.