At Capita, we are thrilled to announce an exciting opportunity for a Customer Service Advisor to join our dynamic onsite team in Hampshire. This role involves working at two prominent local council offices: the Public Service Plaza in Havant and the Visitor Information Centre in Hayling Island. As a Customer Service Advisor, you will engage directly with the public, addressing a wide range of queries about council services. Your goal will be to provide accurate information promptly, ensuring an exceptional customer experience every time.

This position is perfect for individuals with a background in face-to-face customer service, though we welcome applicants from all customer service backgrounds. This is a highly diverse role where no two days are the same. By working closely with the public, you will play a pivotal role in delivering outstanding service and enhancing the community's interaction with their local authority.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Job title:

Customer Service Advisor (site based)

Job Description:

What you’ll be doing:

To provide efficient and effective customer service to all customers who are contacting Customer Services by a personal visit to reception and customer access points, e-mail, in writing or by telephoneTo provide a ‘triage’ first contact service for customers and helping them interact with local authority services, on-site partners and third party providers where appropriateTo answer complex customer enquiries, particularly for Revenues and Benefits, ensuring responses are clear and conciseTo ensure compliance to company policy and procedure when answering customer enquiries and to ensure that records, computer systems and information are maintained accuratelyTo take receipt of proofs of documentation from customers and ensure all documentation is indexed and scanned onto the appropriate systemsTo book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistanceTo prepare and issue visitor badges for meetings with local authority officers and on site partnersTo meet the requirements of the customer satisfaction process by promoting the   completion of surveys and following agreed procedureTo receive occasional post and deliveries on receptionTo promote self-service and channel shift in line with Company strategy, supporting customers with the use of self-serve terminals and web access points located within reception areas

What we’re looking for:

A proven track record in a customer service roleExcellent communication skillsHigh level of customer focusGood keyboard skills, including knowledge of Word and ExcelSelf-motivated and enthusiasticThe ability to work under pressureTo be approachable and willing to assist others

About Capita Local Government

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

A salary of £22.,54223 days’ holiday (rising to 27) with the opportunity to buy extra leavecompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty morevoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologythe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceaccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Location:

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent