Scoresby, Australia
5 days ago
Customer Service Advisor - Parts

Customer Service Advisor - Parts

Description

Customer Service Advisor - Parts - Scoresby

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department, and support for our Customer Support Centre in Scoresby.

In this role, you will make an impact in the following ways:

Be the first point of contact for our valued customers across the South Pacific region

Answer Parts related inquiries from customer calls and emails

Assisting with parts interpretation and the provision of required parts

Advise on part suitability and talk your customers through the best solution for the job

Orders and quotes received and processed in a timely manner

To be successful in this role you will need the following:

Customer service experience is essential

Parts interpreter or automotive knowledge is advantageous

Adaptability to new software and processes – Salesforce experience an advantage!

Able to prioritise complex tasks and troubleshoot

Must be able to work a Rotating Roster

Hybrid working arrangement available

Compensation and Benefits

-Hybrid Rotating Roster

-Competitive Salary

-Overtime & Loading penalties

-Uniforms provided

-Comprehensive Cummins product training provided

-Discounts with select private health insurance, PC software/hardware and a range of vehicles

-Annual remuneration review

-Participation in an annual variable compensation (bonus) program

-A range of personal and professional benefits

-Onsite parking

-Employee Assistance Program available to employees

-Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits.

Job SERVICE

Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 28, 2024, 8:53:27 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240005LL

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