Company Description

Start something big today. Apply as

Customer Service Advisor

Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands?  Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 36 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for an experienced Customer Services Associates to join one of our existing campaigns.

Job Description

Your responsibilities:                                                             

Providing professional first line technical advice, guidance and support to the customer on a variety of productsHandling all customer interaction in a prompt, friendly and professional mannerObtaining and evaluating all relevant information to handle product and service inquiriesDiagnosing and resolving first line technical issuesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customersCapture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets

Qualifications

What distinguishes you?

Experience of working in a customer contact centre environmentExcellent verbal and written communication skills in EnglishPrevious experience of providing technical advice and support to customersA passion for delivering first class customer serviceProven record of providing internal and external customer serviceSelf-motivated and driven to succeedTeam PlayerTechnically savvy – a good understanding of the internet and smart phones and applications would be an advantageIT literate and good PC skillsThe commitment to work towards individual and team goalsFlexibility in hours of work/shift patternsShift Operational Hours: Monday–Friday: 08.00-21.00, Saturday-Sunday: 09.00-17.00

Additional Information

flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

Please apply with English CV!