Job Title:

Customer Service Advisor

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What you will do in this role:

Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queriesOccasional outbound calls to follow up on customer inquiries originating from an inbound callNinja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speedBuilding personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience

Concentrix is a great match if you have:

MatricClear criminal recordEnglish Proficiency both written and spokenHigh willingness to help customers, self-motivated, self-starting and self-assuredGood multitasking skills and ability to work in a fast-paced environmentExcellent knowledge of effective customer service processesUnderstanding of the Call Centre industryComputer literacy – ability to speedily navigate multiple systems effectivelyAttention to DetailAvailability to work shifts in a 24/7 environment (Essential)

Experience

Minimum 12 months call center experience working in a customer service role supporting customers on voiceExposure to chat and email (advantageous)

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Monthly salary of R6500Medical aid for main member/ Medical Insurance for employee and two dependentsGroup life coverFantastic Employee Assistance Programme (EAP)

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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