Role Title

Customer Service Advisor

Location

Watford. This is a hybrid role where you'll be onsite 3 days per week.

Summary

At Smith+Nephew, we believe in our products. We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited.

Our customer service team are on the front line dealing with our customers every day. As a Customer Service Advisor, you will be providing excellent customer service and support to internal and external customers, mostly Health Care Professionals.

We're looking for people who are comfortable prioritising, organising and processing enquiries, accurately and on time. There are targets to meet ensuring we measure and monitor our ability to deliver for our customers. As someone who regularly interacts with customers, a level of commercial awareness would be an advantage as you could find yourself promoting products, promotions and sometimes events during your interactions.

What's the ultimate goal? We want to make it easier for our customers to do business with us!

We're looking for previous customer service experience - this could be from a similar role in a call centre, from retail or from hospitality

RequirementsEducated to GCSE or NVQ level 2 standard, or equivalentSkills: Communication, Teamwork, Attention to detail, Ownership, proactivity, organisational skillsSAP experience preferableProven experience in a fast paced, complex Customer Service environment. This could be from a call centre environment, retail or hospitality.Applications:

If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you!

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

What we are offering youInclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)Your Future: Company Car or Car Allowance, Generous bonus and pension Schemes, Save As You Earn share options.Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.Flexibility: Hybrid Working Model (For most professional roles).Training: Hands-On, Team-Customised, Mentorship.Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.

#li-rg1

#li-remote

Stay connected and receive alerts for jobs like this by joining our talent community.

 

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.  

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.