Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Customer Service Administrator

Job Description:

Salary: £22,542

Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.

Location: Office is based on Oxford Road Manchester City Centre. Hybrid working contract. Please note role will be fully office based for 6 months before we can offer any homeworking days.

Our Operations Team requires an additional administrator to work within our Life and Pension division. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and email. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

What you will do:

Processing calculations and life/pensions related data to in house systems and in line with documented procedures.Complete administration tasks within service standardsRefer complex problems to senior staff.Receiving, investigating, and responding to all customer inquiries.Ensure customer records are accurately maintained.Communicate effectively both verbally and in writing.Achieve targets to maintain productivity, quality, and contractual service level agreements.Manage own workload effectively and prioritise accordingly to meet targets.Accurately complete any quality/productivity documentation required.

What we are looking for:

Previous experience in a customer service role/administration roleA genuine passion for helping people.Confident communicator with a professional and friendly mannerExcellent listening skills and an ability to problem solve.A fast learner with an attention to detailThe ability to work under pressure and prioritise workload.Someone who is punctual and reliable.Excellent accuracy skillsMinimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated service.

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates to complete a right to work UK check, you will also need to pass a basic disclosure and credit reference check. We will also carry out 3 years of reference checks.

What’s in it for you?

A competitive basic salary of £22,54223 days holiday (rising to 27) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Manchester

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent