Company Description

For 150 years we’ve been changing the way the world moves - now it is your chance to design the next chapter of the strategic growth field of Continental. We are looking for you as an Customer Service specialist.

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Bengaluru, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.

Preparing Proforma invoice through SAP to collect the customer advance payment.Manually load the order in SAP by using the data provided by customer and working with plant for PO production.Tracking stock status in SAP on daily bases.Follow up the order status with factory manager for the quick delivery of the products.Provide Order status to customer and coordinating with freight forwarder for the shipment.Prepare invoices and packing list in SAP and sending it to customer and forwarder.Collecting certificates from quality team and send it to customers.Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.Payment follows with customer.Update Open Order Report, Order intake Report on time.Prepare reports and send it to customers and Sales Managers.Instruct sales team to plan new orders based as per current inventory.Handle Customer claims, queries

QualificationsProven experience in customer service or a related fieldHigh school diploma or equivalent; bachelor's degree is a plusExcellent verbal and written communication skills in EnglishStrong problem-solving abilities and attention to detailProficiency in using CRM systems and Microsoft Office suiteAbility to multitask and work efficiently in a fast-paced environmentPatient and empathetic approach to handling customer concernsTeam-oriented mindset with the ability to work independently when requiredFlexible and adaptable to changing priorities and work schedulesResilient with the ability to maintain composure in challenging situationsStrong time management and organizational skillsBasic technical understanding to troubleshoot common customer issuesCommitment to delivering exceptional customer experiences

Additional Information

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