Description Robert Half is seeking a customer-focused and bilingual Customer Service Representative to join a dynamic team in Miami. If you are someone who thrives in helping others, providing top-notch service, and solving problems efficiently, this is a great opportunity for you. The ideal candidate will be a great communicator, capable of delivering exceptional service to both clients and customers. This role is perfect for individuals who enjoy making a positive impact on customer experiences while working in a fast-paced, collaborative environment. Key Responsibilities: + Respond to inbound customer inquiries via phone, email, or chat in a friendly and professional manner + Resolve customer issues, concerns, or complaints by offering solutions and alternatives + Process orders, returns, and exchanges, ensuring accuracy and timeliness + Maintain detailed records of customer interactions, including inquiries, comments, and resolutions + Provide product or service information to help customers make informed decisions + Assist customers with troubleshooting and resolving technical or service-related issues + Follow up with customers to ensure satisfaction and encourage repeat business + Collaborate with other departments to resolve complex issues or escalate as needed + Manage customer accounts and update necessary information in the system + Ensure that all customer interactions reflect the company’s values of professionalism, respect, and excellence + Handle special projects and assist with administrative duties as required Requirements What We’re Looking For: + Bilingual in English and Spanish (required) + Previous customer service experience, preferably in a call center or office environment + Strong communication and problem-solving skills + Ability to handle customer concerns with patience and empathy + Proficient in Microsoft Office Suite and CRM software + Ability to stay calm and professional under pressure + Excellent multitasking skills and attention to detail + Positive attitude and a team player + Reliable and dependable, with the ability to manage time efficiently + High school diploma or equivalent (Associate’s degree or relevant certifications a plus) TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .