Welcome page Returning Candidate? Log back in! Customer Relations Manager Job Locations US-IN-INDIANAPOLIS ID 2025-162780 Line of Business ResCare Community Living Position Type Full-Time Pay Min USD $65,000.00/Yr. Pay Max USD $65,000.00/Yr. Our Company

ResCare Community Living

Overview

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Responsibilities

Essential Job Responsibilities:

Develops and executes effective sales and marketing strategies to grow new businessLeads sales strategy discussions with local leadership team with fully developed and polished communication and writing skillsIdentifies a client’s pain points through active listening and solution/consultative sellingServes as a trusted advisor and partner to clientsEstablishes and develops high-level relationships with key decision makers, prospects and existing clientsManages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountabilityMaintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutionsLearns and executes the company's consultative selling strategy to build sustainable relationships with targeted referral customersMaintains current data on market area, competitors, and marketing strategiesMaintains an organized approach to territory managementParticipates in strategic planning and the analysis for their assigned territory in conjunction with the business planCoordinates with Director to plan in-services, presentations, and address issues with referral sourcesInitiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizationsParticipates in community and organizational programs, as requested, to promote professional growth and understandingParticipates in the quality and performance improvement processSupports and promotes the Company philosophy to referral sources in the communityPromotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environmentSupports and implements specific procedures and programsPromotes positive public relations with patients, family members and guestsSupports regional organic growth, both in revenue and persons served, and identifies start up opportunitiesCompletes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned Qualifications

Knowledge, Skills and Abilities:

An expert in planningAbility to negotiate to resolve conflicts by finding the win-win scenariosStrong business acumen and attention to detailProactive - anticipates and plans for problems before they ariseService Excellence -responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate informationOrganized - manages time effectively, keeps tasks appropriately prioritizedFlexible - ability to change directions as needed for the good of the department or organizationAbility to work effectively in a matrix environmentCritical Thinking - ability to think through issues and identify appropriate optionsWork Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiencyJudgment - exercises discretion and due diligence when making decisions and recommendationsQuality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalismPresentation - can speak in front of people to deliver necessary material or messagingAbility to influence professionals of senior management levelSolid sense of confidentiality and discretionAbility to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategiesAbility to work with remote teams with units in multiple locationsAbility to handle multiple prioritiesSubstantial business acumen in fast moving environmentAbility to develop clear, actionable steps in support of an overall business strategy

Personal Attributes:

Interpersonal - can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibilityTeam - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcomeEmotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed mannerSelf-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance.Ability to effectively negotiate and diplomatically manage conflictStrong experience in internal and external stakeholder engagement and communications, both written and verbalAbility to motivate and keep teams working effectively togetherSelf-starter to implement and enforce processA dynamic leader and will strong managerial and motivational skills About our Line of Business ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.
  Salary Range USD $65,000.00 / Year Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed iCIMS Application FAQs

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