Dealership:L0595 Priority Nissan Chantilly Join Our Team as a Customer Relations Manager at Priority Nissan Chantilly At Priority Nissan Chantilly, we pride ourselves on delivering exceptional customer service and fostering long-lasting relationships with our customers. We are seeking a motivated and dynamic Customer Relations Manager to join our team and enhance the customer experience at our dealership. What Will You Be Doing? • Develop and maintain positive relationships with customers to ensure satisfaction and loyalty. • Handle customer inquiries, concerns, and complaints in a professional and timely manner. • Monitor and improve customer service processes and procedures. • Collaborate with sales, service, and finance departments to resolve customer issues effectively. • Conduct follow-ups with customers to ensure a high level of satisfaction. • Oversee customer satisfaction surveys and analyze feedback to implement improvements. • Train and mentor staff on customer service best practices. • Maintain accurate records of customer interactions and resolutions. Who Are We Looking For? • Proven experience in customer relations or a similar role, preferably in the automotive industry. • Strong interpersonal and communication skills. • Ability to handle challenging situations with professionalism and empathy. • Proficiency in customer relationship management (CRM) software. • Excellent organizational and problem-solving skills. • A passion for providing outstanding customer service. What Do We Offer? • Opportunities for professional growth and development.. • Comprehensive benefits package, including health, dental, and vision insurance. • Employee Stock Purchase Plan • 401(k) Retirement Plan with employer match Join us and help drive our commitment to exceptional customer service! A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. Lithia & Driveway is an equal opportunity employer and a drug free work place. We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.