Company Description

Continental Automotive Systems Slovakia s.r.o., located in Zvolen, Banskobystrický kraj, Slovakia, is a subsidiary of Continental AG. The company specializes in manufacturing brake calipers for automotive industry, contributing significantly to the development of safer and more efficient vehicles.

Job Description

We are seeking a highly skilled Customer Quality Manager to join our team in Zvolen, Slovakia. In this role, you will be responsible for ensuring the highest standards of quality in our customer-facing operations, driving continuous improvement, and enhancing overall customer satisfaction.

Customer quality management. Communication with customer's during complete product life cycle (PPAP, Claim management...), management of customer's audits, visits etc.
Ensure customer's quality performance of plant with respect on customer view.
Improve problem solving process and initiate preventive actions to improve quality.
Closer cooperation between departments focused on improve quality service for production and finally to improve product quality and efficiency of production processes from quality point of view.
Closer cooperation with projects leaders to support smoother project start.
Trust, open communication, direct feedback, active listening, focus on coaching and developing people.

 

Performance Management (Responsible)

Evaluation performance of employees.Propose individual salary development for employees (according to local processes) based on performance criteria (pay for performance).Define individual goals for employees, track and evaluate individual goal achievements (according to local processes).Drive performance improvement process (e.g. with performance improvement plan) in individual cases if needed (according to local processes).Manage and solve disciplinary issues together with internal stakeholders (according to local processes).

 

People Management / Leadership (Responsible)

Build, develop/ coach and retain a diverse teamEnsure a continuous knowledge and competency management as well as human resources development; teaches and coaches the team to further develop the organizationDevelop successors and define development plans of the employees & steer the implementationPlan trainings in regards of customer's and plant needs

 

Talent Management (Cooperate)

Plan, develop and optimize the availability and qualification of the necessary manpower for the corresponding customer's quality team in order to assure the success of the organization.Conduct annual employee dialogue with subordinates, agree/define individual development measures for employees.Selection of new hires to the own department (according to local processes).Promotion of employees within the own department.

 

Controlling & Reporting (Responsible)

Monitoring and reporting of relevant key performance indicators of own area of responsibility to stakeholders.Project Controlling.

 

Customer Quality (Responsible)

Translate "Voice Of Customer" throughout the plant organization and relevant stakeholders.Assure implementation of customer quality requirements towards exceeding customer expectations.Manage customer portal(s) status and follow defined escalation process with fast complaint routing and leading structured problem solving to satisfy the customer incident closure cycle time expectations.Assure proper Customer Complaint process according to the agreements with customer and Continental standards.Integrate new customers/projects with alignment of QKAM organization, consequent early management plan of warranty/0km remote analysis tools.Exemplify professional communication and integrity to achieve high customer satisfaction, trust and retentionContinues improvement (CBS, Six Sigma, CIM...)

 

Quality Management (Co-responsible)

Development, implementation and documentation of a consistent Quality Management System based on quality related requirements and in alignment with customersEnsure implementation and controlling of quality gates and preventative quality tools to gain a sustainable higher quality in the processes / projectsContinues improvement of quality system in productionLead and develop a team of quality supervisors in production

 

Customer's Quality (Responsible)

Creation and management for documentation APQP, PPAP, SPC, PFMEA, Control plan, Check lists, Controlled documentation...Definition of measuring strategyRisks evaluationContribution on process and product release into SOPCapability evaluation before SOPCoordination of new product launch, Safe launchEvaluation of special customer's requirements and special characteristics and guarantee of their fulfilmentChange managementEvaluation of special characteristics and evaluation of SPCFull customer's claim management with respect to contracted feedback timeEvaluation of efficiency problem solving process and implementation preventive actions

 

Quality Tools & Standards (Responsible)

Initiation of Line stops in case of deviation: JidokaImplementation and observance of Continental Standards (BQR, CAPs, CAMs)Continuous improvement of standardsManaging and supporting analysis of quality problems (A3, 8D, Quality tools)Improve quality meaning in productionQuality related trainingsIntroduce 5S to responsible area, define 5S standards and to keep it

 

Audit and assessments (Responsible)

Performing and leading of Layered Process AuditsPreparation and management of customer's audits / visitsPreparation and submission of self assessments according to customer's requirementsDirect report to quality manager with recommendation for improvement actions and their follow up controlling

 

Shop floor quality (Responsible)

Management of non-conformitiesPropose and manage actions to increase FPYPropose and manage actions to reduce IRR

QualificationsVocational school, Secondary grammar school, Technical focus (engineering or equivalent)Professional experience (at least 3 years) in quality and manufacturing fieldExperience in automotive business (approx. 1 year) and understanding of automotive environmentCross functional experience, preferredExperience with continuous improvement, quality assurance, production, preferredAt least 1 years in a leadership position, preferably in operational units with functional and disciplinary responsibility for other individualsQuality Management (including Quality policies, systems and processes, understanding a knowledge of special customer knowledge)Quality assurance know-how, product safety issues and risk managementManagement skills, tools and techniques (Balanced Scorecard, Benchmarking, etc.)Leadership - Human relations skills (team skills, conflict management, open-mindedness, networking)Communication skills, including Presentation and Negotiation techniquesMeasuring methods and measuring technics knowledgeBenchmarking, audits, reviews, assessmentsProblem solving methodology (8D, A3...), quality tools knowledge and decision making tools and techniquesTraining-on-the-job according to individual job performancePC Skills, Windows, MS Office, SAP…Reding of technical documentation, drawings etc.Quality tools knowledge (APQP, SPC, PPAP...)English language

Additional Information

Familiar with advanced quality planning (Control plans, PFMEA), Budget planning (budget, Investments, LVA), Employee development (HC, HRD), Customer scorecard reporting (Customer's portals, CQTS, HANA…), Continues improvements (CBS, 6Sigma...).

Ready to drive with Continental? Take the first step and fill in the online application.