Req ID 76086 | Shanghai, China, ZF Commercial Vehicle Systems (Qingdao) Co., Ltd.

  

Job Description

We are looking for a Customer Quality Leader for our Div Commercial Vehicle Solution at Shanghai.

Your tasks:

Proactively manage the overall quality of customer relationship in terms of product and process excellence required to achieve total customer satisfaction. Drive the sense of priority setting for customer quality topics in the ZF CVS organization. Create and maintain the close relationships with customers. Ensure One Voice to the customers for all quality activities and spread the VoC report in APAC region. Close official escalations by clear definition of quality exit criteria at earliest opportunity. Lead activities for quality de-escalation. Drive key customer improvement initiatives and early warning programs. Negotiate with customers on the quality / warranty contracts and CSR after alignment with region (CUDO). Drive the warranty to market (settlement with OEM, ZF Service Network, Aftermarket service provider and End Customers) in consideration to the contractual obligations incl. proper booking allocation. Facilitate and support the negotiation of the ZF responsibility for SIR issue between OEM and PL. Connect the dots between the different ZF CVS stakeholders / functions for topics impacting customer satisfaction. Have a close connectivity with the KAE and the KA team to come to overall customer satisfaction picture.

 

Your profile:

10 Years relevant working experience with customer oriented. Bachelor’s degree or equivalent (mechanical and/or electronic essential). Q-Basics Problem solving & Q-Standard knowhow. Contract basics and CUDO knowledge. Experience in GDPEP and PPAP. Excellent commercial vehicle control /automotive product knowledge. Effective communication skill. Good English.

 

Be part of our ZF team as Customer Quality Leader FAW/DFM and apply now!

Contact

Jiefeng Huang