Company
Cox Communications, Inc.Job Family Group
Customer Care GroupJob Profile
Customer Project / Program Manager IIManagement Level
Individual ContributorFlexible Work Option
Hybrid - Ability to work remotely part of the weekTravel %
NoWork Shift
DayCompensation
Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description
Responsible for the direction, coordination, execution, control and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise Cox Business customers. This may also include some large Government, schools and hospitality customers. This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management. Facilitates communication across operational groups, and ensures compliance with the defined processes and implementation.
Work requires a great deal of planning and independent discretion to ensure that Large, Complex Projects are completed in a timely manner and in CCI’s best financial interests. Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor needs required to staff project, etc.
Cox Business Large, Complex Orders are defined as, but not limited to the following fiber technologies: Multi – Location (3+), SIP / IAD, Metro E, IP Centrex, Bulk Video, Hot Cut, Wifi – Hospitality, Infrastructure as a Service (IaaS), and IP TV.
MAJOR TASKS
Qualifications
REQUIRED
Bachelor’s degree in a related discipline and 2 years’ experience in a related field (i.e. Communications Industry, Project Management, etc.). The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field Requires advanced knowledge of Fiber systems utility construction and design parameters, proficient in Windows based applications (Word, Excel, Project) and in Order Management System (OMS). Excellent interpersonal, collaborative and verbal and written communication skills to work effectively both internally and with HICAP customers. Experience in telecommunications industry.
PREFERRED
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.