About the Role:

Thomson Reuters is seeking a versatile and dynamic Customer Product Trainer to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products, including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base.

This combined role offers a unique opportunity to engage with cutting-edge legal and AI technology while supporting a diverse range of customers in achieving their goals with Thomson Reuters' products.

About the Role

In this opportunity as a Customer Product Trainer, you will:

Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products.

Onboard and train customers on our software, including developing customized training programs to meet specific client needs.

Utilize adult learning principles and engagement techniques during training sessions.

Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests.

Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.

Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.

Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends.

Log, update, and maintain activity and customer information within our business systems.

About You:

You may be a fit for this role if your background includes:

Juris Doctorate (law degree) with bar admission in at least one state.

Minimum 2 years’ experience as a practicing attorney is preferred.

Experience with legal technology and/or AI-based software platforms is highly desired.

Strong sales and customer-centric aptitude with a revenue focus.

Excellent oral and written communication and presentation skills.

High degree of professionalism, flexibility, and adeptness at using web-based meeting tools.

Experience in adult training/education and a passion for learning about new technology and software.

A personable, positive attitude with a knack for problem-solving and helping customers.

Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $83,090 - $154,310.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.