A Banking Client of TEKsystems based out of Utah is interested in hiring Customer Operations Service Reps to their team in Murray, UT! This is a long term opportunity. Description The Customer & Operations Support Representative (COSR) serves as part of the Operations Support Team. The COSR assists customers and strategic partners with their banking needs and strives to deliver the best possible experience. The COSR answers questions via incoming calls, processes mail requests, resolves concerns, troubleshoots online banking issues, and follows up as necessary. The COSR Team will perform operations support tasks that support all lines of business. The COSR reports to the Director of Operations Support. Tasks: + Provide first call resolution whenever possible utilizing the tools available. + Respond to incoming customer inquiries via phone and written correspondence such as account balances and interest rates and fees. + Record customer information for all calls and correspondence in the customer service database. + Successfully complete regular trainings on compliance, policies, products and services. + Consistently resolve problems or discrepancies concerning customers' accounts. + Answer questions regarding account types and banking products, such as CDs, Money Market Accounts, Loans, Credit/Debit Cards, and credit bureau inquiries. + Troubleshoot online and mobile banking inquiries including browser and operating system issues. + More responsibilities as assigned Skills & Qualifications + 1-2 years of Call Center or Administrative Assistance experience preferred Pay and Benefits The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Murray,UT. Application Deadline This position is anticipated to close on Feb 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.