SUMMARY:
The Customer Operations Coordinator oversees all activities related to customer tank maintenance, and tank montiors.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.
Network with key clients and key suppliers to identify and address specific needsConduct weekly, monthly, and/or quarterly meetings with key customers and or suppliers to drive process improvement Serves as a point of escalation for key Direct and Buyback Accounts, internally and externallyDevelop and maintain relationships with customers to ensure long-term successAct as liaison between customers and internal teams ensuring client requirements are metHandle all calls and cases for assigned key customersEnsure brand consistencyMaintain high customer satisfaction ratings, according to company standardsStay up-to-date with internal and external developments and suggest ways to increase salesWork with procurement and forecasting teams to ensure stocking levels are accurateManage process from order to cash for assigned customerReview open order report for assigned locationsCoordinate with inventory, dispatch, operations and billing on orders that require attentionWork with sales for assistance on approved task listWork Emergency line during assigned time
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance.Interpersonal - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.Team Work - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.Business Acumen - understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.Diversity - shows respect and sensitivity for cultural differences.Ethics - treats people with respect; keeps commitments; Inspires the trust of others..Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on-time or notifies appropriate person with an alternate plan.Planning/Organizing - prioritizes and plans work activities; uses time efficiently. Qualifications
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor's degree (B.A.) from four-year College or Universitywith 3-5 years related experience and/or training or equivalent combination of education and experience.
LANGUAGE ABILITY:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, and customers.
MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,circumference, and volume. Ability to apply concepts of basic algebra and geometry.
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REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word, excel and powerpower point, and experience working in an enterprise wide system.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus.
EOE
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