Company Overview: At Revlon, we are committed to delivering high-quality products that enhance the lives of our customers. Innovative brands such as American Crew, Crème of Nature, and CND drive our success in the competitive beauty industry. A critical part of Revlon’s strategy is our commitment to providing exceptional customer service and efficient logistics solutions. Our mission is to provide best-in-class Order Management and Customer Service, leading the Company to keep the Customer and Consumer at the forefront of our daily decisions and long-term strategies.
Job Summary: We are looking for an experienced Customer Logistics Manager to lead our NA Pro Customer Logistics team and ensure exceptional service for our valued customers. The ideal candidate will have a strong background in customer service management and a passion for improving customer satisfaction and supply chain efficiencies.
Responsibilities:
Lead Customer Service Team: Supervise and mentor a team of customer logistics representatives, ensuring they provide outstanding support to our Business-to-Business (B2B) customers. Cross-Department Coordination: Work closely with other departments, such as sales and distribution, to resolve client issues and improve processes. Customer Coordination: Act as the primary point of contact for B2B customers regarding order inquiries and logistics issues. Resolve Issues: Handle complex customer complaints and issues, ensuring timely and effective resolution. Monitor Performance: Track key performance indicators (KPIs) and ensure targets are met or exceeded. Training: Train and develop customer service staff on best practices and company policies. Customer Feedback: Gather and analyze customer feedback to identify areas for improvement.
Qualifications:
Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred. Experience: 5 years of experience in customer service / logistics. Skills: Strong leadership, problem-solving, and communication skills. Proficiency in SAP or JDE, and Microsoft Office Suite. Ability to use Excel for basic analysis and PowerPoint for presentations a must. Communication: Excellent verbal and written communication skills. Ability to interact effectively with customers and team members. Leadership: Proven ability to lead and motivate a team. Customer Focus: Deep understanding of customer needs and the ability to enhance customer satisfaction.
Work Environment:
Location: This position is based in our Roanoke, VA office with limited travel to customer sites and/or Revlon offices. We operate on a 3 day in-office hybrid schedule. Schedule: Full-time, Monday to Friday, with occasional weekends as needed.
Compensation and Benefits:
Salary: Competitive salary based on experience. Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off.