**Customer Experience Specialist with Spanish, English and French** 7284 Sales Tarragona, ES For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. We strive to provide a comprehensivebenefits package that supports the well-being and professional growth of our team members. As a member of Team BIC, you’ll have access to a range of benefits designed to enhance your physical, emotional and financial wellness. In many of our locations, we offer team members: **The Customer Experience Specialist** will be responsible for managing the order process for our customers within the BIC group, providing product advice and solutions to the customer. At the same time, promotes continuous improvement, manages requests, and identifies opportunities for enhancement. Other tasks: + Monitors purchase forecast of incoming orders and request to plan stock needs, ensuring alignment the Supply department and customer required delivery dates. + Works in close contact with the Quality department to ensure customer-specific requirements are met. + Has high knowledge of the product coding system and procedures. **Profile:** + Highly self-motivated and solution-oriented individual. + Experience in customer interaction. + Valuable experience in customer service and order management. + Proficiency in Office 365 and databases. + Languages: English and Spanish proficient, French language will be considered as a plus. **Competencies:** + Customer Orientation + Communication Skills + Problem-solving, proactive + Autonomy + Open-minded, flexible **What we offer:** + Competitive compensation and recognition + Hybrid work environment and flexible approach to work + Retirement and financial savings options + Well-being and mental health support + Parental leave + Physical well-being initiatives and health insurance plans + Professional development opportunities + Volunteer opportunities \#LI-Hybrid BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means