What's the Gig? We're looking for someone who's passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers' experiences. You'll be the go-to person for everything customer-related – from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement! What You'll Be Doing: + Creating Raving Fans: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more!) + Mastering the Multitask: Juggle multiple tasks like a pro, while staying organized and keeping your cool. + Problem-Solving Ninja: Tackle customer issues head-on, finding creative solutions that make everyone happy. + Building Relationships: Connect with customers on a personal level, building trust and loyalty. + Collaborating with the Crew: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience. + Staying Ahead of the Game: Proactively identify opportunities to improve our processes and enhance customer satisfaction. Who You Are: + A People Person: You genuinely enjoy interacting with others and have a knack for building rapport. + A Positive Force: You bring good vibes and a can-do attitude to everything you do. + A Problem Solver: You're not afraid of challenges and love finding creative solutions. + A Tech-Savvy Communicator: You're comfortable with technology and have excellent written and verbal communication skills. + A Team Player: You thrive in a collaborative environment and are always willing to lend a hand. + A Degree-Holder (Bonus Points!): A bachelor's degree is preferred but not required if you've got the skills and experience to rock this role. Why Join Us? + We're More Than Just a Company: We're a tight-knit team that values collaboration, creativity, and having fun. + We Invest in You: We offer opportunities for growth and development, so you can reach your full potential. + We Celebrate Your Wins: We recognize and reward hard work, because we know that your success is our success. Ready to Rock? If you're looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you! --------------------------------------------------------------------------------------------- Perks: + Medical, Dental, Vision Insurance + Life and Supplemental Insurance + 401K Provision + Short Term Incentive Plan + Profit Sharing + HRA + Cafeteria Plan + Seasonal company sponsored events + Work/Life Balance + Childcare Reimbursement Program + 9/80 Scheduling Option (following 1 year of employment)  A little about the company:  + Been around since 1895.  + Grown from 30 employees in 2005 to 60 in 2010 and now over 240.  + Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).  + We distribute rigid packaging products and industrial filtration.   + We have a beautiful newly renovated corporate office/warehouse in Addison, IL.  + We have a strengths-based approach working to leverage what the employee likes to do and is good at doing. + Privately owned We work to build autonomy, connectedness and confidence in your role + Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)  + We have various committees employees can join (Culture Committee and Cary Cares) + Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)  + Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together People that are successful in our culture/company have the following characteristics:  + Positive/optimistic  + Open Minded, but still look for ways to make our systems better  + Curious/Inquisitive  + Customer-Focused (ease of doing business for our customers)  + Supportive of Co-workers Powered by JazzHR