Job Title : Customer Experience Associate Centurion
Sector Title : Marketing & Branding
Area : Centurion
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Our client in Centurion is seeking a vibrant and resourceful Customer Service Associate to join their team! In this role you will be the face of the company providing exceptional customer service and ensuring a positive experience for every interaction
Key Responsibilities
Respond to customer inquiries promptly and professionally through phone email and inperson interactions
Resolve customer complaints effectively utilizing exceptional conflict resolution skills to reach positive outcomes
Provide accurate and helpful information regarding products services and company policies
Process customer transactions efficiently and accurately utilizing strong computer literacy and Excel knowledge
Maintain accurate customer records and data in a secure and confidential manner
Contribute to a positive and collaborative team environment
You are a perfect candidate if you possess the following skills and experience
Minimum of 3 year of customer service experience
Must be able to work 1 weekend per month
Experience in resolving customer complaints and handling conflict situations
Excellent communication skills in English both written and verbal Fluency in additional languages is a plus
Strong problemsolving skills and the ability to think creatively to find solutions
Proficiency in computer literacy and Microsoft Excel
Professional demeanor and a positive attitude
Teamwork mentality and the ability to collaborate effectively with colleagues
Good mathematical skills for handling transactions and basic calculations
Administrative experience such as data entry and recordkeeping is a plus
In this fastpaced environment you will thrive on building positive relationships with customers and ensuring their satisfaction
Remuneration Market related
Please forward updated your resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful