MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

 

Shape your journey onboard and offshore with us

At MacGregor, we are global leaders in innovative cargo-handling solutions and services for maritime industries. We pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide. Our Spare Parts Team plays a crucial role in ensuring the satisfaction of our customers, maintaining their trust, and supporting the operational efficiency of their vessels.

We are looking for passionate, customer-centric problem solvers to join our dynamic team as a Customer Experience Advocate. If you thrive on delivering outstanding service, solving challenges, and making a real difference for customers, this role is for you.

As a Customer Experience Advocate, you will be the go-to person for our customers, ensuring their needs are met quickly, accurately, and professionally. Whether managing inquiries, processing orders, or resolving issues, you will play a key role in providing a seamless customer experience.

This role is perfect for someone who loves helping others, enjoys tackling challenges head-on, and excels in a collaborative environment. A technical background is a plus, but if you are driven and ready to learn, we will provide the product training you need. 

This position is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Limassol, Cyprus.

Main tasks and responsibilities Serve as the first point of contact for customers inquiring about spare parts for MacGregor products Manage and process spare parts orders, from inquiry to delivery, ensuring accuracy and timely execution Address customer questions, concerns, and issues related to orders, delivery schedules, and product availability Proactively communicate with customers about the status of their orders and provide updates as necessary Collaborate with internal teams, including logistics, inventory management, and sales, to resolve any customer-related issues Identify and escalate any recurring problems or challenges to improve overall processes and customer experience Maintain accurate records of customer interactions, transactions, and feedback using CRM tools Provide support to sales representatives and other departments to ensure a seamless customer journey

 

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

What you’ll need to succeed Previous experience in customer service, customer support, or a related field, ideally within the maritime, industrial, or logistics sectors Strong interpersonal and communication skills, with the ability to build relationships and manage customer expectations Excellent problem-solving skills, with a proactive and solutions-oriented mindset Attention to detail and ability to manage multiple tasks while maintaining a high level of accuracy Familiarity with order processing systems and CRM tools is a plus Ability to work both independently and as part of a team in a fast-paced environment A passion for delivering excellent customer service and enhancing the overall customer experience You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

What we offer Work in a global company that is an industry leader in maritime technology and services Be part of a supportive, innovative team that values collaboration and personal growth Opportunity to make a direct impact on customer satisfaction and business success Competitive salary and benefits package, along with opportunities for career development Interested to join?

If you are passionate about customer service and want to join a team that values excellence and innovation, apply today!

For further information or questions about the role please contact Sereen Victoria Fuleihan, Customer Experience Team Leader at Sereen.Fuleihan@macgregor.com. 

 

MacGregor is part of Cargotec

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea. 

Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. www.macgregor.com

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people worldwide. www.cargotec.com