Work Environment Location: the person, IL - Hybrid required - Will be onsite Monday through Wednesday and work from home Thursday through Friday Hours: 8am to 5pm The work environment is customer-centric. The team is dedicated to improving experiences, advancing processes, services, and initiatives, and providing long-term care through various channels, including online chat. Qualifications: + Bachelor's Degree minimum + 5+ years of experience handling projects related to customer enablement/experience + Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders + Excellent interpersonal and communication skills for effective collaboration with diverse teams Responsibilities + Will focus on projects related to improving customer experience. + Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs. + Assist in the Brand/Indication Launch Management by coordinating tasks, timelines, and resource allocation for successful launches. + Oversee and implement brand mix changes across Customer Engagement, ensuring alignment with strategic goals and market demands. + Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience. + Develop and publish communication plans for the project’s deployment. + Develop and maintain training and user documentation. + Create and communicate status updates to appropriate stakeholders. + Maintain and update distribution lists for Customer Engagement, ensuring accurate and timely communication across teams. + Coordinate translation services with TransPerfect and LiveOps to ensure the highest-quality services. + Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements. + Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency. + Support knowledge management initiatives by organizing and making available critical information and resources. + Manage the iEngage Specialty and Complete licenses, ensuring compliance and efficient utilization across the organization. Pay and Benefits The pay range for this position is $90.00 - $100.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Vernon Hills,IL. Application Deadline This position is anticipated to close on Mar 31, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.