ASTON CARTER IS NOW HIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN THE MOUNT PLEASANT, PA AREA!!! Description Looking for a focused, detail oriented, customer support specialist. Day to day will include: • Maintaining and helping expand an existing customer account base through telephone and email contact with customers • Working closely with the company's sales team/executives to provide superior service to accounts. Will be assigned an outside sales rep and accounts to build relationships. • Working closely with other departments to coordinate international & domestic shipments as needed • Responding quickly to customer needs and satisfying requests efficiently • Making product recommendations and work closely with customers to find the right solution for their needs. • Ensuring that customers understand the benefits and advantages of our client's technology and services • Assist company efforts to drive and promote customer satisfaction throughout the organization • Processing quotes, credits and complaints according to company policies • Processing orders for accounts within the territory as needed • Promote electronic tools and website • Making pro-active inbound & outbound phone calls while building customer relationships • Potential for coordinating the order flow at ancillary locations Skills Customer service, Microsoft office, Customer support, Data review, Data entry, Computer skills, order management, order processing, ordering, customer service skills, client support, Inbound call, Microsoft outlook, Sales, problem management, relationship management Additional Skills & Qualifications This job has no supervisory responsibilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE • High School Diploma or GED • Bilingual – Spanish speaking preferred • Detailed oriented team player • Displays time management & problem solving skills • Previous call-center (preferably in a manufacturing environment) and/or customer service experience • Excellent oral and written communication skills • Computer & keyboarding skills • Proficiency in MS Word & Excel • Occasional travel may be required • Knowledge of ERP system, specifically Epicor • Ability to multitask • Knowledge of International shipping requirements (Incoterms/ shipping documents) • The ability to follow written and verbal instructions. • Reasoning ability – the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work independently and take appropriate corrective action when minor problems arise. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mount Pleasant,PA. Application Deadline This position is anticipated to close on Feb 25, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.