Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

カスタマーコンタクトの役割は、社外顧客と社内の生産計画・発注計画との間で、オーダーの正確な取り込みと生産から供給までの調整を行うことです。

カスタマーコンタクトマネージャーの主な役割詳細は、下記の通りです。

•    顧客からの確定注文・中長期の内示を確実に基幹システムに取り込み、生産計画や部品発注計画の後工程につなげる。
•    内示の振れ分析を実施して、その内容によって顧客との調整を行う。また、事前に増減を予測して生産計画・発注計画に織り込む計画と進捗管理を実施する。
•    販売計画の作成とマスタースケジューリング計画（PDP）の確認と監督を実施する。
•    日々の顧客への定時配送フォローを実施し、パフォーマンスを監視する。定時配送できなかった場合に必要な改善策を実施する。
•    新規製品の立ち上げ・製品の切り替えについての工場の窓口となり納入に間に合わせるための社内調整を行う。
•    打切り製品のタイミングの情報を入手し、適正在庫を維持に向けた打切り管理実施と監督を行う。
•    顧客との定例生産情報説明会への参加による情報収集及び社内への展開を実施する。
•    チームメンバーの適切な人員配置、トレーニング、育成を確実に行う。
•    部門予算の遵守を確認する。
 

. The role of the customer contact is to accurately  orders and coordinate production and supply between external customers and the company's internal production and ordering plans.

The main missions of the role are to:
Customer contact manager is in charge of delivery for Japan division.
The Delivery Control functions are as follows.

• Ensure that firm orders and mid- to long-term forecasts from customers are imported into the core system and used for poduction and parts ordering planning.
•Fluctuation analysis of forecasts and make adjustments with customers based on the results. Implement plans and progress management to predict increases and decreases in advance and incorporate them into production and ordering plans.
• Create sales plans and review and supervise Master Scheduling Plans (PDPs).
• Follow up on daily deliveries to customers and monitor performance. Implement necessary remedial measures in the event of failure to make on-time deliveries.
• Serve as the factory's liaison for new product launches and product changeovers, and make internal adjustments to meet delivery deadlines.
• Obtain information on the timing of discontinued products, and implement and supervise discontinued product management to maintain appropriate inventory levels.
・Ensure adequate staffing, training, and development of team members.
・Ensure adherence to department budget.    
 

Your profile and competencies to succeed

応募必須要件：  
•    学歴        ：    大学、短大、高専卒
•    日本語力    ：    母語レベルで、顧客とのコミュニケーションが取れるレベル
•    その他        ：    システム操作能力、データ分析能力、Excel、パワポなどのPCスキルと資料作成能力

応募歓迎要件：
•    英語力        ：    口頭やメールでの意思疎通が可能なレベル
•    職歴        ：    自動車部品メーカーでの職務経験
•    その他        ：    SAPスキル

Qualifications  

•    Education: Bachelor's degree, Associate degree,
•    Japanese level:Native
•    Others:  PC skil  like excel, power point and document creation ability

Welcome experience:

•    1) English:  Communication in e-mail and documents
•    2) SAP skills
•    3) Work experiences at automotive industry

What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.