Req ID 76360 | Belgrade, Serbia, ZF Serbia d.o.o. Pancevo

  

Job Description

We are searching for a new colleague to join ZF's Aftermarket team in Belgrade.

 

 

Your Tasks as Customer Competence Center Specialist:

 

Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of Customer Competence Center Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements Manage customer orders (order processing; clarifying order gap and support for release/shipment; issuing invoices, order acknowledgments) Manage Customer Claims (raise correction document e.g., Credit not/debit note) Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, and availability. Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting

 
Your Profile as Customer Competence Center Specialist:
 

Bachelor’s degree in economics, business administration, or similar 1-3 years of experience working in customer service, sales support, sales administration, etc. Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team Advanced English skills; additional foreign language knowledge would be beneficial

Why you should choose ZF Group:

 

Flexible and supportive environment Hybrid work Additional vacation days Private health insurance Learning opportunities and career advancement

 

Be part of our ZF team as Customer Competence Center Specialist and apply now!

Contact

Nina Rasovic