**Ready To Go Further?** Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what _going further_ is all about. **Position Summary** Delivers training and provides operational support to enhance customer experience and team performance. Promotes employee development and ensures consistent application of best practices across terminal clerical and customer service functions. **Major Tasks and Responsibilities** + Facilitates training for new and existing employees across clerical responsibilities, including OS&D, appointment scheduling, and driver check-in procedures. + Delivers training through virtual, in-person, and hands-on formats to support learning and retention. + Provides on-site operational support to resolve issues related to distressed and undelivered freight. + Conducts compliance reviews of clerical procedures to ensure adherence to company standards. + Coaches team members on phone etiquette and service quality by offering feedback to support performance improvement. + Collaborates with clerical teams to address challenges and reinforce best practices. + Gathers and analyzes feedback from employees to identify training gaps and drive continuous improvement. **Qualifications** + Bachelor’s degree in business or a related field. + 3+ years of experience in training, customer service, or a related area. + Strong presentation and facilitation skills with the ability to engage diverse learners. + Willingness to travel up to 50% of the time to deliver training and support across locations. **Benefits** At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. **Make Your Move** At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further. Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.