Job Description Insight Global is seeking a Customer Care Specialist for our client. -Customer Support: Answer incoming calls from customers regarding public utility issues, including water, gas, and electricity services. -Issue Resolution: Listen to customer concerns, identify the nature of the problem, and provide accurate information and solutions. -Dispatching Technicians: Coordinate and dispatch field technicians to customer locations for on-site inspections and repairs. -Record Keeping: Maintain detailed records of customer interactions, issues reported, and actions taken in the company's database. -Follow-Up: Conduct follow-up calls to ensure customer issues have been resolved satisfactorily. -Emergency Response: Handle emergency calls and prioritize dispatching based on the severity of the issue. -Communication: Liaise with other departments to ensure seamless service delivery and issue resolution. -Customer Education: Provide customers with information on utility services, billing inquiries, and conservation tips. Pay rate of $23 We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4 years of call center experience, responsible for answering inbound calls Dispatch experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.