Customer Care Specialist **Flexsteel Industries, Inc** 1 Positions ID: CUSTO001274 Posted On 01/23/2025 **Job Overview** + Act as voice of the customer, communicating customer needs & expectations within Flexsteel. + Work independently within established procedures requiring minimal escalation. + Respond timely with customized responses to customer inquiries via email, phone, & chat. + Coordinate & communicate effective resolution for unique, complex scenarios. + Diagnose & resolve product concerns both inside & outside of the warranty period. + Support order management requirements received via email, EDI, and customer portals. + Capture appropriate information in a customer relationship management (CRM) application. + All other duties as assigned. Primary Contact 104266 Stacy Kammes VP-Human Resources, Administration 563-585-8209 Phone Phone Phone Fax skammes@flexsteel.com Email True False False **Job Details** Categories Customer Service Manufacturing Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1028 Job REQ # CUSTO001274 \# Positions 1 Start Date 20250123 End Date 20250303 Featured Job TH Ad TH Comments **Similar Jobs** Customer Service Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Marketing Specialist - Part Time Sedona Staffing Services Retention Specialist University of Wisconsin-Platteville Customer Service Representative Medline Industries Customer Service Representative Fidelity Bank & Trust Real Estate Sales Career with limitless potential EXIT Realty Unlimited Delivery Route Driver - CDL B - 100% Healthcare Pa Express Employment Professionals Customer Service Representative Fidelity Bank & Trust Patient Service Representative - Urgent Care Grand River Medical Group **Share this Job** Flexsteel Industries, Inc **About the Company** Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living. For more information, visit http://www.Flexsteel.com