Date Posted:

2025-02-03

Country:

South Africa

Location:

17 Angus Crescent, Gauteng

HANDLING OF ALL INTERNAL & EXTERNAL CALLS

Log in incidents reports on APPX

Call backs must logged and dispatched within 1 minutes

100% accurate capture of details

Request as much information from customer in the least amount of time possible

Close call backs from internal customers

Log in JHA

Log in incidents onto APPX

Log in callbacks received from the branches

Adhere to building special notes

WELLNESS CALLS

Record Otis employees absence

Inform Supervisor/Manager of employee's absence

Capture onto APPX

CUSTOMER ISSUE LOGGING %

Capture all customer & public related issues onto Customer Issues Register

CUSTOMER FEEDBACK LOGGING %

Contact customers after the technician has attended and close the call to ascertain whether the customer is satisfied

CUSTOMER REQUEST

Complete PWD, WSP feedback report daily

ACE PROJECTS %

Ensure ACE responsibilities are adhered to and required tasks completed

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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