SGR, MYS
395 days ago
Customer Care Professional (English speaker) - Future Opportunities
**Description** American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office. **Areas of opportunities may include** + Communication Techniques + Time management + Emotional Maturity + Adaptability + Going the extra mile **Responsibilities:** + Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls either for the US or Singapore market. + Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express. + Assess our customers’ needs and suggest/promote alternative products or services. + Meet and exceed quality goals, compliance regulations and productivity targets. + Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. + Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications. + Re-prioritize and adapt to an ever-changing environment. **Qualifications:** + Fluent in English (verbal and written) with strong interpersonal skills. + Minimum 1 year of customer service experience. + Assertiveness to handle difficult conversations. + Excellent negotiation, influencing and resourcefulness skills. + Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. + Demonstrate personal excellence by remaining positive in difficult situations. + Display a passion to serve by delivering outstanding service in every interaction with our customers. + The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools. + Ability to work on a 24/7 rotating roster. **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid or onsite arrangements depending on role and business needs + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Malaysia-SGR-Kuala Lumpur **Schedule** Full-time **Req ID:** 23011226
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