Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Care - Process Associate – Italian – Hybrid Krakow
Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.
Responsibilities

• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes

Qualifications
Minimum qualifications
• High School Degree / logistics can be an advantage
• Advanced level of Italian
• Conversational level of English
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)

Preferred qualifications
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.