Greets patients and families to understand the nature of their inquiries. Provides information or refers patients to appropriate contacts within or outside the organization  Advocates for patients' rights concerning confidentiality, education, and information  Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances ( Communicates daily updates and pertinent information to the Floor Supervisor  Ensures smooth patient flow and provides excellent customer service by creating a friendly environment  Checks medical insurance coverage for patients and verifies the details before directing them to the doctor  Investigates concerns raised by patients/visitors and implements necessary actions Maintains accurate records of all communications with customers Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster Performs additional duties as assigned by higher authorities  Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management  Follows documented OSH procedures and instructions, adhering to specific responsibilities  Is familiar with emergency and evacuation procedures to ensure safety during incidents . Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports  Follows waste management procedures to ensure compliance with hospital policies . Attends OSH and infection control training programs, mock drills, and awareness sessions as required  Uses appropriate personal protective equipment and safety systems at all times