Who are Global Customer Solutions (GCS)? Global Customer Solutions (GCS) is MetLife’s Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. Our team provides world-class Customer Service and Sales support to customers via phone and email. They are acted to making a difference through every customer experience. Key Responsibilities * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed to team events, meetings, training, business continuity, etc. * Respond to requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans. * Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. * Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. * Enhance and strengthen the relationship between administrators and MetLife using strong communication skills, keen listening skills and empathy. * Support special product and/or service campaigns as needed, or if solicited by the customer. * Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. * Perform these responsibilities in a consistent, professional manner while exercising strong verbal, written, and high-quality service skills. Essential Business Experience and Technical Skills Required: * New hires should live a commutable distance from the site the role is posted in. * 6 months to 1 year of Experience in a call center or corporate setting interfacing with business partners (HR, Benefits Managers, Brokers, etc * Professional demeanor and a service mindset for helping others. * An ability to work shifts during the hours of operation of 8 AM to 11 PM ET Monday - Friday; must be flexible regarding overtime & shift worked, which may change based on business needs. * Ability to navigate computerized data entry system or other relevant applications. * High School Diploma or GED Equivalent. Preferred: * 1 year experience in customer service and/or a call center. * Some college experience or a trade or professional certification. * Experience in insurance billing, enrollment, and eligibility. * A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. Business Category Global Customer Service & Operations Number of Openings 6 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.