Title: Customer Care Advocate Location: United States; Warwick, RI (New Hires must live within a commutable distance of our Warwick location). Key Responsibilities: At all times enhance and strengthen relationships between the customer and MetLife. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills. * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Servicing customers who possess a MetLife policy by responding to requests via telephone. * Research and respond to requests and discuss options regarding various aspects of the policy and procedures. * Assist with site access and refer requests for other policy modifications to appropriate areas Essential Business Experience and Technical Skills: Required: * New hires should live in a commutable distance from the site the role is posted in. * High school diploma or GED equivalent. * Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET). * Must be available for the full duration of training from January 6th, 2025, to March 7th, 2025. * Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc. * Experience accessing and navigating up to 10 electronic systems to provide complete response. * Must possess a professional and engaging phone voice and demonstrate a true desire to help people. Preferred: * Previous Call Center experience preferred. * Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products. * Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette. * Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of MetLife * Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home. * Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation. * Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need. Business Category Global Technology & Operations Number of Openings 2 At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.