Lincolnshire, Illinois, USA
1 day ago
Customer Analytics Intern (Quill Merchandising - Hybrid) - June 2025

Staples is business to business. You’re what binds us together.

We’re searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you’ll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we’ll help you develop the technical and soft skills you need to thrive in the future.

This position is a part of a hybrid work model, 4 days in the office and 1 day remote, based out of the Quill Corporate facility in Lincolnshire, IL. 

Target Start Date: June 2, 2025 - August 15, 2025 (11-week program)

Intern Pay Rate: $26 per hour

Position Overview :

The primary focus of this intern role will be to understand the buying behavior and experiences of Staples.com and StaplesAdvantage.com customers throughout their lifecycle, both B2B and B2C. The Customer Analyst Intern (Merchandising) will partner closely with various stakeholders and will use data to identify opportunities and measure the effectiveness of campaigns and initiatives. 

The scope is both quantitative and qualitative, and the role is at the intersection of customer analytics and customer experience. Beyond data-driven insights, the Customer Analyst Intern (Merchandising) will help us understand the journeys of our customers by documenting their experiences with us and becoming a customer expert. 

What you bring to the table:

Collaborative – able to build partnerships and work collaboratively with others to meet shared objectivesCustomer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutionsInclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and culturesInnovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutionsSelf-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels

What You'll Be Doing 

Deliver new insights about our customers based on their feedback and buying behavior following key events in the lifecycle and as customer tenure increases  Support the implementation of new customer metrics and increase understanding of our customers, unique customer segments, and high-value opportunitiesAnalyze purchase behavior, frequency, and patterns  Analyze product purchase changes over time to help support targeting strategiesPartner closely with Lifecycle Marketing to deliver meaningful insights to help define and optimize campaigns  Analyze surveys and prepare results and insights with a specific focus on customer lifecycle, tenure, and other attributes  Measure the impact of friction on customer purchase behavior and attrition  Make recommendations to improve experience using data-driven insightsDefine and consolidate various metrics to produce customer health scoresProduce Customer Experience metrics and maintain scorecards  

What’s Needed- Basic Qualifications:

Actively pursuing a master’s degree in a quantitative discipline such as, Business Analytics, Statistics, or  MathematicsMinimum of 3-5 years of experience in an analytical role, preferably within marketing, market research, customer analytics, or merchandisingStrong analytical and problem-solving skills, with a proven ability to interpret and clearly communicate complex dataProficient in Excel, SQL, and reporting/data visualization tools (e.g., Tableau, Power BI, Python, etc.)Ability to stay up to date on technology trends and capabilities  Familiarity with customer experience principles and customer journey mapping; ability to identify potential points of friction and to leverage data to support hypothesesExperience with customer segmentation strategiesAbility to work effectively with cross-functional teams and various levels of management

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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