Job Title:

Customer Advisor - Flight & Hotel (Thai & English skills)

Job Description

In this role, you will assist customers by providing information for hotels & flights, resolving booking issues, and offering guidance on travel options. You will handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless and positive experience for all customers.

The ideal candidate will possess excellent communication skills, a strong understanding of travel services, and the ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction.

Responsibilities:

Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.Provide accurate information about travel options, policies, and services to enhance the customer experience.Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.Collaborate with internal teams to address complex customer concerns and improve service processes.

Required Qualification: 

Thai nationalBachelor degreeFluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.Previous experience or internship in hotel or flight reservations is required.

Working shift & schedule:

Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.005 working day

Benefits:

KPI performance & Attendance incentivesMedical insurance

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

English (Required), Thai (Required)

Time Type:

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